Frequently Asked Questions
How do I set up my profile?
1. Log into Dexter (request an invite here)
2. Go to Settings in the top navigation bar
3. Update your profile and your account settings
4. Save all changes
How do I get paid as an expert?
1. Log into Dexter
2. Go to Payment in the top navigation bar
3. Connect to Stripe, a secure payment processor trusted by Uber, Amazon, Microsoft, and many other Fortune 500 companies
4. Once you’ve completed the above steps, your honorarium will be sent directly to your bank account
What is Stripe? Can I trust Stripe with my information?
Stripe is a global online payment processor that is trusted by Amazon, Google, Microsoft and thousands of other businesses around the globe, including many Fortune 500 companies.
Stripe is very secure. They exceed industry security standards and are certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Read more about Security at Stripe.
Is Stripe supported in my region?
Stripe is available for businesses in multiple countries. For a full list of countries supported by Stripe, visit this link.
Why does Stripe need my Social Security Number and date of birth?
This information is required as part of Stripe’s mandatory identity verification requirement: Stripe must collect, verify, and maintain information on the individuals associated with every US Stripe account, as required by our regulators and financial partners. This is intended to promote transparency and prevent individuals from using complex company structures to hide terrorist financing, money laundering, tax evasion, and other financial crimes. More information can be found on the Stripe website here (https://support.stripe.com/questions/date-of-birth-and-social-security-number-(ssn)-requirement-for-us-stripe-accounts)
How do I update my account information in Stripe?
1. Sign in to your Stripe account at https://dashboard.stripe.com/login
2. Go to "Account" at the top right hand corner
3. Under "Payout and professional details", click on "DeciBio settings"
4. Click on the edit button (an icon that looks like a pen) under "MANAGEMENT AND OWNERSHIP"
5. If you are expecting to receive a 1099 NEC (i.e., earned more than $600 in a given tax year), make sure that you have your home address and SSN filled out
How do I check on a payment?
1. Log into Dexter
2. Go to Payment in the top navigation bar
3. Make sure you are connected to Stripe
4. Click View Details to view the status of all your payments
Stripe is asking me to provide business details, but I don't own a business
The fields for business details (e.g., business website, description, address) are included in the Stripe form as required fields for all non-US-based users. Please feel free to enter “Dexter Expert Network” for the name and “https://dexterexperts.com/” for the web address here because this is what will show up in the payment descriptor for any payments that you receive from us. If you enter anything else, Stripe may take extra steps to verify your account, which may delay the process.
How do I receive more projects?
In order to match you to more projects and improve our matching algorithm, we need to have an accurate and detailed profile about you. You can update your profile by following the below steps:
1. Log into Dexter
2. Go to Settings in the top navigation bar
3. Update your expert profile, adding as many tags as necessary to accurately describe your role and areas of expertise
4. Hit Save
Why does Dexter not load properly for me?
This is one of the common issues that our experts have reported in the past. The issue is associated with a cookie setting on you browser. We need to enable third party cookies in order for Dexter to load properly. Please follow the steps below to change this setting
If you’re using Google Chrome:
- On your computer, open Chrome.
- At the top right, click on the three vertical dots (i.e. ellipsis) and go to Settings.
- At the bottom, click Advanced.
- Under "Privacy and security," click Site settings > Cookies
- Switch off or Disable "Block third-party cookies"
- Once you have followed the above steps, go back to Dexter to sign in
If you’re using Safari on a Mac:
- Go to the Safari drop-down menu
- Select Preferences
- Click Privacy in the top panel
- Disable or uncheck “Prevent cross-site tracking”
- Disable or uncheck “Block all cookies”
- Close the Preferences window
if you’re using Safari on an iPhone/iPad:
- Open your device Settings
- Scroll down and select Safari
- Under Privacy & Security, switch off or disable “Prevent Cross-Site Tracking”
- Switch off or disable “Block all cookies”
If you’re using Firefox:
- Have the Dexter website open
- Click on the shield icon next to the address bar
- Toggle the switch off at the top of the panel to turn off Enhanced Tracking Protection for this site
- The page will reload automatically
How do I see projects that I've been invited to?
When you are invited to a project, you will receive an email notification from us. You can choose to either accept or decline on your Dexter dashboard by following the steps below
- Log into Dexter
- Go to Projects in the top navigation bar
- Navigate to Pending projects to view all projects that you have been invited to
- For each pending project, you can choose to Accept or Decline
How do I change email notification setting?
You can update your email notification setting for new project opportunities, interview reminders, or payment confirmation. In order to change your email notification setting:
- Log into Dexter
- Go to Settings in the top navigation bar
- Navigate to the Account tab to view and update your current setting
How do I deactivate my account?
If you wish to deactivate your account for a period of time (while you are on a vacation, for example) or indefinitely for personal or other reasons:
- Log into Dexter
- Go to Settings in the top navigation bar
- Under Account, uncheck the box for “New Project Notifications.” This will change your status to “Do not contact”, and you will no longer receive project invites from us
Will I need to file taxes for honorarium?
Dexter experts who earn $600 USD or more over the year on the Dexter platform will receive a 1099-NEC form via our partner Stripe. Stripe will email you by the end of the year (the email's subject is Action required to receive your Dexter Expert Network 2022 tax form) with instructions on how to set up e-delivery and verify your Stripe Express account information. For more information, visit Dexter Guide to 1099 Tax Form.
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